Our Hotels ready to welcome you back!

Hotels ready to welcome you back!

With strict hygiene and safety protocols, new socially distant spaces and PPE for staff, Markham Hotels are doing their utmost to keep #MarkhamSafe. Pandemic fatigue is real – take a break, rest, and recharge!

The COVID-19 pandemic gave us a great many “firsts”. Lockdowns were introduced, school shifted online (no more snow days?), meetings were Zoomed and communities adapted to new norms in holding social events. The world came to an unprecedented halt, and hospitality and tourism were one of the hardest-hit sectors.

During a time when a large percentage of hotels shut down across the country and massive layoffs affected all demographics, the industry worked tirelessly in trying to find ways to reopen safely. Occupancy rates for Hotels in Markham from June – August 2020 ranged from 12% to 38%.

COVID-19 posed challenges never seen before, requiring owners, managers and brands to take new precautions to keep their employees and guests safe. The hospitality industry worked tirelessly with the government for support programs and continues to face new challenges. New practices include adding hand sanitizer stations in lobbies, disinfecting surfaces like elevator buttons more frequently and removing extra items in rooms, such as pens and paper.

The sector includes one of the most diverse workforces in the country, and employees on the front-line have continued to work tirelessly to meet guest demands. Brands have been tightening their cleaning protocols and heightening safety and hygiene standards all to welcome back pandemic-fatigued guests.

“In the hospitality industry, we are navigating through exceedingly difficult times. The impact on our business has been tremendous, but we have remained resilient. We have continued to welcome guests to our hotel, and we have made them feel comfortable and confident travelling during these challenging times by elevating our demanding standards to an even higher level with new protocols for the current circumstances through our Commitment to Clean program.”

–Toronto Marriott Markham

All the major brands have released guidance for their properties, laying out new cleaning protocols and brand standards to keep guests and staff safe and clean. IHG launched its Way of Clean program, Hyatt has their Global Care & Cleanliness Commitment, Marriott assembled a Cleanliness Council to implement the Commitment to Clean initiative, and Hilton launched its CleanStay Experience.

“Hilton CleanStay with Lysol protection will be a rigorous system that incorporates RB’s trusted know-how and scientific approach to cleaning practices and product offerings. Each room is evaluated by a Housekeeping Inspector to ensure the room meets CleanStay standards, placing the Hilton CleanStay Room Seal with Lysol * protection over the door.”


What has been more striking than experiencing a lockdown, new social distancing norms and Zoom everything, have been demonstrations of the community banding together.

“I felt the warm, meticulous, and warm service of the hotel. Every Saturday, your employee voluntarily gave up his off-duty time to take me shopping for daily necessities. He drove 100 kilometres every Sunday to pick up my daughter, (so we could) meet.”

Guest Feedback, Residence Inn Markham

During this difficult time, the industry banded together: they kept #MarkhamSafe. Reaching out through the community to donate, volunteer, and provide support where they could.

  • JM Hospitality donated 1,000 facial masks to the City of Markham in May, when the City desperately needed PPE.
  • Monte Carlo Inns donated 1,000 water bottles, 900 bottles of shampoo and 1,000 bottles of soap to Eden Food of Change.
  • The Toronto Marriott Markham donated 19 linen bins to Markham Stouffville Hospital, and launched a mask donation program, with all proceeds going to the Children’s Miracle Network.

“We at Monte Carlo Inns know it has not been business as usual. We have however been blessed with an amazing team who has kept

our staff and customers safe.”

–Monte Carlo Inns

We might continue to live through unprecedented times, and the fight is far from over- but as the community keeps #MarkhamSafe, hotels are ready to welcome you back: and we are ready to meet them with open arms.

Article written by Destination Markham Corporation

Hilton Toronto/Markham Suites Conference Center & Spa

Pamper, sip and escape for a spa-cation weekend. Take a wellness break with up to three of your girlfriends or as a couple and forget all about the responsibilities of the day-to-day just for Friday or Saturday night. Check into a spacious suite and toast the weekend with some sparkling wine. Feel refreshed with a 60 minutes Signature Facial from Mernov Medi Spa. While you’re here, nourish your appetite and enjoy a culinary experience at Essence of Unionville, lounge or room service.


Toronto Marriott Markham

Whether you’re looking for something to eat, revel in some local shopping, or enjoy the fresh air along the Rouge River; Downtown Markham is fit for a truly urban lifestyle. Come explore the place that’s loved by so many. We’ve partnered with some of our community’s best restaurants and shops, to bring you offers that you can’t resist! Enjoy 15% of participating local businesses on the historic Main Street, Unionville. It’s time to discover what’s in your community. To book your Staycation Package, visit our website today!


Residence Inn by Marriott

Save more so you can play more during your extended getaway. Getaway with great deals including savings on stays 5 nights or longer. While you work remote or travel with the family, we are ready to host you with special, seasonal savings.


Hilton Garden Inn

Savour the fall weather and warm yourself up with a cooked to order hot breakfast, a perfect way to start the day! Join Hilton Honors and receive perks with every stay. Choose your room, access free WiFi, and more!


Hampton Inn & Suites

By Hilton Toronto Markham.

The Hilton EventReady with CleanStay elevates cleanliness and customer service standards for meetings and events, including meeting room seals, the EventReady Room Checklist and socially responsible meeting room sets.


Courtyard Toronto Northeast/Markham

TownePlace Suites Toronto Northeast/Markham.

Members of Marriott Bonvoy™ will receive an exclusive, preferred rate (“Marriott Bonvoy Member Rate”) when they book rooms at participating hotels via direct Marriott booking channel! Experience the thrill of redeeming for free nights, unexpected delights, access to special perks and more!



Homewood Suites by Hilton Toronto/Markham

Enjoy our Dream Away offer! Enjoy the flexibility of early check-in, late check-out, and free early departure where available if you need to change your plans.


Monte Carlo Inn & Suites Downtown Markham

Stay Warm, Stay Wonderful, Stay Connected this winter with our Winter Promotion.

  • Winter Promotion available from November 1st,
  • 20% all jacuzzi suites (based on availability).


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